Shipping Policy

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Custom orders may require additional sourcing or production time. An estimated completion date will be provided during the ordering process.

2. Shipping Methods

We select reliable international courier services based on the destination, package value, and shipping requirements. Available shipping methods are displayed during checkout whenever applicable.

3. Shipping Insurance

All shipments are securely packaged. Where available, shipments are insured against loss or damage during transit.

4. Signature on Delivery

A signature upon delivery may be required depending on the destination, courier service, or order value to help ensure that your purchase reaches you safely.

5. Estimated Delivery Times

Estimated delivery times vary depending on the destination country and selected shipping method. Delivery estimates are provided for reference only and are not guaranteed.

6. Customs Duties and Taxes

International shipments may be subject to customs duties, VAT, GST, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

7. Customs Delays

Customs inspections and clearance procedures are outside our control and may delay delivery. Éclat de Gemmes is not responsible for delays caused by customs authorities.

8. Tracking Your Order

Once your order has been dispatched, you will receive shipping confirmation together with tracking information, where available.

Please inspect your package upon delivery. If the package appears to have been damaged during transit, we recommend noting the condition with the carrier and contacting us promptly.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or additional costs resulting from incorrect or incomplete address information.

10. Lost or Damaged Shipments

If your shipment appears to be lost or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

11. Refused Deliveries

If a shipment is refused by the recipient and returned to us, any shipping costs, customs charges, taxes, or carrier fees incurred may be deducted from any refund, where permitted by applicable law.

12. Questions About Shipping

If you have any questions regarding shipping, delivery, customs procedures, or tracking, please contact us. We'll be happy to help.