Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Your name.
• Email address.
• Shipping and billing addresses.
• Telephone number.
• Order history.
• Communications with our Client Support team.

2. How We Use Your Information

• Process and fulfill your orders.
• Provide customer support.
• Arrange shipping and delivery.
• Detect fraud and improve security.
• Comply with legal obligations.
• Improve our products and services.

3. Payment Information

Payments are securely processed by trusted payment providers, shipping partners, and technology service providers. Éclat de Gemmes does not store your credit or debit card information.

4. Cookies

We use cookies and similar technologies to:

• keep your shopping cart active,
• remember your preferences,
• improve website performance,
• help protect against fraud.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers when necessary to:

• Process payments.
• Deliver your orders.
• Provide website infrastructure and security.
• Comply with applicable laws.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on where you live, you may have rights including:

• requesting access to your personal information,
• correcting inaccurate information,
• requesting deletion where permitted by law,
• restricting or objecting to certain processing activities.

9. International Data Transfers

As an international business, your information may be processed or transferred across different jurisdictions in connection with payment processing, shipping, and customer support. Appropriate safeguards are applied where required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will become effective once published on this website.

11. Contact Us

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us if you have questions about this Privacy Policy or how we handle your personal information.