Frequently Asked Questions - Éclat de Gemmes

What makes Éclat de Gemmes unique?

Éclat de Gemmes combines pearl sourcing knowledge with a passion for jewelry. Located close to important freshwater pearl regions, we carefully select pearls, gemstones, and finished jewelry based on quality, beauty, and character. We aim to provide honest information and personal service throughout your buying experience.

How does the custom order process work?

Our custom order process begins with an initial consultation where we discuss your needs and preferences. Once a quote is accepted, a deposit is required to begin sourcing or production. We provide updates and photos and details of selected materials for your approval before final payment and delivery. Details can be found on our Custom Order page.

How do you select your pearls and gemstones?

We work with trusted suppliers and carefully evaluate pearls and gemstones based on quality, appearance, and authenticity. We believe customers deserve clear information about the materials they purchase.

What are your shipping policies and costs?

We provide international shipping options with tracking information. Shipping costs and delivery times depend on your location, order value, and selected shipping method.

Do you accept returns or exchanges?

Stock items may be returned within 14 days of delivery, provided they meet our return conditions, including an unopened jewelry box with the original VOID security label intact. You can submit a return request directly from your Order Details page by providing the reason for your request and supporting photos. After approval, you may return the item for inspection. Please refer to our full Returns Policy for complete details.

How should I care for my pearls and sapphires?

Proper care ensures the lasting beauty of your jewelry. Pearls require gentle cleaning and should be stored separately to prevent scratching. More detailed instructions are included with your purchase. Sapphires are durable but benefit from occasional cleaning with mild soap and water. Avoid harsh chemicals and extreme temperatures. Detailed care instructions are included with every purchase, and our Client Support team is always available for advice.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for larger custom orders. All transactions are securely processed to protect your personal and financial information.

Are your pearls natural or cultured?

Our pearls are freshwater cultured pearls. Cultured pearls are genuine pearls created through pearl farming, where the natural pearl-forming process is carefully guided by skilled technicians. They are not imitation pearls.

Do you offer a warranty?

We carefully inspect every piece before shipping to ensure it meets our quality standards. If your jewelry has a manufacturing defect, please contact us with details and photos, and we will review your request.

Please note that our warranty does not cover damage caused by improper care, accidents, normal wear and tear, or natural changes that occur over time.