Frequently Asked Questions

Éclat de Gemmes specializes in ethically sourced, high-quality pearls and sapphires. We offer both a curated collection of exquisite stock pieces and a bespoke custom order service, allowing you to create truly unique jewelry tailored to your vision. Our commitment to craftsmanship, authenticity, and client support sets us apart.

Our custom order process begins with an initial consultation where we discuss your needs and vision. Once a quote is accepted, a deposit is required to begin sourcing or production. We provide updates and media of the sourced gems for your approval before final payment and delivery. Details can be found on our Custom Order page.

Yes. Ethical sourcing and complete transparency are cornerstones of our business. We work directly with trusted suppliers and use strict provenance standards to ensure all our pearls and sapphires are conflict-free and acquired responsibly.

We offer insured, express shipping worldwide. Domestic shipping is complimentary for orders over $500. International shipping rates vary based on location and value. All shipments require an adult signature upon delivery.

Stock items may be returned within 14 days of receipt, subject to inspection. Custom pieces are unique and generally non-returnable, but we strive for your complete satisfaction throughout the design process. Please refer to our full Returns Policy for details.

Proper care ensures the lasting beauty of your jewelry. Pearls require gentle cleaning and should be stored separately to prevent scratching. Sapphires are durable but benefit from occasional cleaning with mild soap and water. Avoid harsh chemicals and extreme temperatures. Detailed care instructions are included with every purchase, and our Client Support team is always available for advice.

We accept major credit cards (Visa, MasterCard, Amex), PayPal, and bank transfers for larger custom orders. All transactions are securely processed to protect your personal and financial information.